Leader in Innovation and Quality Disciplines

This book describes the integration of quality thinking in product development. Based on the analysis of customer needs the author distinguishes between delighters, attribute quality and basic quality (Kano Model). The author develops a 3-step model to translate quality characteristics into a failure-free product and shows the effects on quality planning, product design and test phase.

The author demonstrates a systematic roadmap on how customer requirements can be implemented in the product creation process. Failure mode avoidance methods and further problem solving tools are holistically described on hand of generally known product example.

For this reason, the reader can perfectly understand how the Kano Model, the Failure Mode and Effects Analysis, the Robustness Checklist, the System Interface List, Transfer Functions or Design Verification Test Planning should interact with each other to achieve a reliable product design.

The book distinguishes itself through its large amount of background information, numerous field reports, and critical considerations to the practical application of the methods.